The whole team at Eterno Plastic Surgery strive to give you the best possible care in every way, from helping you learn more about procedures to looking after you following your surgery and into the long term. We call this policy Eternally Yours. Here’s what it means:
Face to Face is Best
We want to make sure all your questions are answered before you go ahead, and don’t want charges to put you off.
So, there is a single fee for a new consultation, after which further consultations will not be charged either before or after surgery, however many times you need to talk things through.
There is a money-back guarantee on your consultation. If you are not suitable for a procedure then you will not be charged a consultation fee.
If you go on to have surgery that involves the use of implants, these will also be covered under the manufacturer's warranty.
All Lines are Open
Undergoing any procedure can feel daunting. By using your preferred method of communication we try to keep things as familiar and comfortable for you as possible.
So, between meetings we want to communicate with you using your preferred method - by phone, email, SMS, WhatsApp, social media messaging or post. We even have a fax machine tucked away somewhere. Try us!
Being looked after properly after surgery is as important as the surgery itself. You will receive regular routine postoperative follow-ups, directly with your surgeon. There are no hidden charges. Dressings are unlimited and free of charge for as long as you need them.
We will offer you annual follow-up, for free, forever. If you can’t attend in person we can arrange a teleconference, or any other way you’d like to talk to us.
If in the future you decide you would like another procedure, we will not charge a new consultation fee - even for totally unrelated conditions.
We are proud to have a very high rate of patient satisfaction following surgery and strive to maintain this. However, if you are unsatisfied with the outcome of your surgery and things can be made better, we will do everything we can to do so.
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